Customer Support Specialist
About this role
About the Role The Customer Support Specialist plays a critical role in both client support and client education, ensuring customers resolve issues and gain confidence and proficiency in Tyler Technologies software. This role blends technical troubleshooting with structured training to drive product adoption, client satisfaction, and long-term success. The position supports proactive client engagement and requires the ability to lead live training sessions via phone or Microsoft Teams. Based in Pittsburgh, the role supports districts using integrated district management solutions, including school ERP, student information, transportation, and data-driven decision-making. The ideal candidate leverages AI-assisted tools to improve efficiency and contributes insights that support product innovation and smarter client workflows. What You'll Do
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