Customer Support Specialist

Job title: Customer Support Specialist

Job Overview Location: Remote Employment Type: Part-time Work Arrangement: Remote Sector: Customer Service & Support Experience Level: Entry Level (0-2 years) Application Deadline: October 18, 2026

About the Company

The Global Talent Co. is dedicated to connecting exceptional global talent with leading international brands. Their core mission is to democratize opportunity, ensuring that individuals worldwide have equitable access to career advancement, irrespective of their geographical origin.

This role supports a client, a rapidly expanding boutique fitness studio group headquartered in Berlin, Germany. This group specializes in high-volume, coach-led group strength training classes across several prime locations. They have cultivated a distinctive brand identity that is approachable and member-centric, fostering a strong sense of community.

As the company embarks on opening new studios this year, they are assembling a focused, remote-based support team. This team will be instrumental in managing member inquiries and assisting on-site staff, particularly outside of standard business hours.

Job Description We are seeking a dedicated Customer Support Specialist to join a growing boutique fitness studio group. This role is ideal for individuals who excel in written communication and possess a natural ability to connect with people.

As a remote team member, you will be the primary point of contact for members, addressing inquiries related to bookings, accounts, and refunds. You will also provide essential support to on-site trainers, ensuring smooth operations.

The position requires excellent written English, strong empathy, and sound judgment. While German language skills are a plus, they are not mandatory. Full training will be provided, so no prior software experience is necessary.

This is a part-time role with the potential for growth as the company expands. You will be part of a supportive, founder-led team, working flexibly within specified coverage windows that include early mornings, evenings, and weekends.

Required Skills

• Written English
• Empathy
• People skills
• Judgment
• Ownership
• Flexibility

Key Responsibilities

• Serve as the primary point of contact for member inquiries via chat, WhatsApp, and email.
• Address questions and resolve issues related to bookings, accounts, and refunds.
• Provide occasional urgent support to on-site trainers.
• Maintain the brand's warm, down-to-earth, and helpful tone in all communications.
• Make sensible decisions independently and demonstrate a strong sense of ownership.

Qualifications

• Excellent written English communication skills.

• Genuine empathy and strong people instincts; ability to read tone and respond appropriately.

• Good judgment and comfort making independent decisions.

• Reliability and a strong sense of ownership.

• Availability to work early mornings, evenings, and/or weekends.

• German language skills are a plus but not required.

• No specific software experience is required; full training is provided.

• Benefits & Perks

• Fully remote work environment.

• Flexible scheduling within coverage windows.

• Opportunity for growth and increased responsibility as the company scales.

• Supportive, founder-led team environment.