About this role
Join Silver Bell Group and become part of an international insurance project! We are looking for a Swedish-speaking Customer Support Agent who enjoys working with people, solving problems, and providing a great customer experience.
As part of our international BPO team, you’ll communicate with customers on a daily basis, assist them with their questions and concerns, and gain valuable experience in a dynamic international environment.
Key Responsibilities
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Handle inbound customer calls and
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inquiries in a professional and timely manner
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Provide accurate information
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regarding insurance policies, products, and available services
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Resolve customer requests with a
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customer-focused and solution-oriented approach
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Maintain and update customer
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records within internal systems
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Escalate more complex cases to
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the appropriate departments when necessary
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Ensure a high standard of
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customer service and customer satisfaction in every interaction
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What We Are Looking For
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Fluency in Swedish, both written
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and spoken
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Good command of English
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Previous experience in customer
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support or a call center environment is considered an advantage
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Strong communication and
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interpersonal skills
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Professional and
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customer-oriented approach
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Well-organized, responsible, and
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capable of working independently
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Comfortable working with
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computers and digital tools
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Ability to handle confidential
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information with discretion
What We Offer
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The opportunity to work on an international project within the insurance industry
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Stable and long-term employment
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Structured onboarding and training support
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Professional growth opportunities in a dynamic environment
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A collaborative team culture focused on quality, professionalism, and customer satisfaction