Customer Support Specialist (Phone)

Confidential Employer

Job Overview

Location: Remote Employment Type: Full-time Work Arrangement: Remote Sector: Customer Service & Support Experience Level: Junior (1-3 years) Application Deadline: November 11, 2026

About the Company

Our client is dedicated to crafting unique and engaging experiences that foster genuine human connection. Their core mission is to empower individuals to explore the world in novel and surprising ways, building meaningful relationships that enhance their lives. They aim to create lasting "remember the time" memories for their community.

This focus on memorable experiences translates into a customer support environment where empathy, warmth, and authentic communication are paramount. The company values creating opportunities for discovery and connection, aiming to leave a positive and enduring impact on everyone they interact with.

Job Description

Are you a fluent English speaker with a natural talent for warm, engaging, and articulate communication over the phone? Our client is seeking a Customer Support Specialist who excels at building immediate, friendly, and authentic connections during every customer interaction.

While technical proficiency and experience with chat and email support are valuable, your voice, phone presence, and genuine warmth are the most critical assets for this role. You will be instrumental in creating positive customer experiences that align with our client's mission of fostering unique and fun experiences that bring people closer together.

This is a permanent work-from-home position, offering immediate hiring and health insurance coverage for eligible locations. The schedule requires availability from Saturday to Wednesday, 4:00 PM to 12:00 AM Sydney Time, with a 30-minute paid break, totaling 40 work hours per week.

Required Skills

• Customer Service
• Phone Support
• Communication Skills
• CRM Software
• Problem Solving
• Empathy
• Chat Support
• Email Support
• Technical Aptitude

Key Responsibilities

• Provide exceptional customer service via inbound and outbound phone calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
• Manage real-time customer interactions through chat, providing quick and accurate responses to customer questions and concerns.
• Handle customer emails promptly and professionally, offering solutions and assistance as needed.
• Troubleshoot and resolve customer issues effectively, ensuring a high level of customer satisfaction.
• Accurately document customer interactions and issues in the company's CRM system, maintaining detailed records for future reference.
• Stay up-to-date with product information, company policies, and procedures to provide accurate and comprehensive support.

Qualifications

• Minimum of 2 years experience in a customer support role, preferably in a call center environment.

• Outstanding communication skills with a lively, welcoming, and sharp presence.

• Candidates with voice recordings will be prioritized.

• Proficiency in using customer support software and CRM systems.

• Must be able to work the specified schedule consistently.

• Comfortable with technology and capable of quickly learning new software and tools.

• Benefits & Perks

• Permanent work from home

• Immediate hiring

• Health Insurance Coverage for eligible locations