About this role
Section: Role Summary A growing boutique fitness studio group is seeking a Customer Support Specialist to serve as the primary point of contact for members and provide support to on-site trainers.
Section: Key Responsibilities
- Respond to member inquiries regarding bookings, accounts, and refunds
- Provide support to on-site trainers to ensure smooth day-to-day operations
- Communicate clearly and professionally with members
- Handle customer concerns with empathy and sound judgment
- Work flexibly within specified coverage windows, including early mornings, evenings, and weekends
Section: Requirements
- Excellent written English
- Strong written communication and interpersonal skills
- Strong empathy and sound judgment
- Ability to work remotely and independently
- German language skills are an advantage but not required
- No prior software experience required — full training will be provided