About this role
Customer Support Specialist
What you'll do
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Respond to customer queries across email, live chat, and social channels
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Troubleshoot product issues and escalate what you can't resolve
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Keep the help centre and canned responses accurate and current
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Log recurring issues and feed patterns back to product
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Hit response and resolution time targets consistently
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What we're looking for
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1+ year in a customer-facing support role
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Excellent written English — clear, warm, and correct
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Comfortable with support tools like Intercom, Zendesk, or Freshdesk
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Able to work shifts with weekend rotation
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Calm under pressure
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Nice to have
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Fintech or SaaS support experience
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A second language (French, Portuguese, or Swahili)
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Some technical troubleshooting background