Customer Support Specialist - Japanese & English Speaker (Mandarin a Strong Plus)
About this role
Customer Support Specialist - Japanese & English Speaker (Mandarin a Strong Plus)
What you will do
Customer Support and Communication Serve as the primary point of contact for Red Hat enterprise customers globally, focusing on primary Japanese customers, handling inquiries through phone and email regarding products and services. Manage initial customer interactions and coordinate seamless communication between customers and internal teams.
Problem solving and Documentation Perform diagnosis, troubleshooting, and resolution of customer issues, escalating complex problems when necessary. Research customer issues thoroughly and contribute to the team's knowledge base by recording solutions and documenting new knowledge articles.
Teamwork and Proactivity
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