About this role
Customer Support Specialist - Japanese & English Speaker (Mandarin a Strong Plus)
What you will do
Customer Support and Communication Serve as the primary point of contact for Red Hat enterprise customers globally, focusing on primary Japanese customers, handling inquiries through phone and email regarding products and services. Manage initial customer interactions and coordinate seamless communication between customers and internal teams.
Problem solving and Documentation Perform diagnosis, troubleshooting, and resolution of customer issues, escalating complex problems when necessary. Research customer issues thoroughly and contribute to the team's knowledge base by recording solutions and documenting new knowledge articles.
Teamwork and Proactivity Work effectively as a collaborative, remote team member, maintaining a customer-first mindset. Actively seek and implement proactive solutions to enhance the customer experience.
What you will bring
- Native-level fluency in Japanese (both written and verbal) essential for providing high-quality professional guidance to our enterprise customers in a Japanese business environment.
- Strong verbal and written English communication skills are also required.
- Verbal and written Mandarin communication skills are a plus
- Minimum of 3 years of experience in a Customer Service industry.
- An IT degree or background in the IT industry is a plus.
- Exceptional customer service skills, including experience managing multiple priorities in a customer-facing role.
- A strong passion for problem-solving and investigation, coupled with the ability to critically analyze complex issues.
- Excellent organizational and time management skills, with the ability to prioritize work effectively and perform under pressure.
- Some experience using Linux is an advantage, but not a requirement.
LI-AK1
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered a