Customer Support Specialist

Job title: Customer Support Specialist

Location: Al Khobar, Eastern Province, Saudi Arabia

Employment Type: Full-time

Work Arrangement: On-site

Sector: Information Technology & Software

Experience Level: Entry Level (0-2 years)

Application Deadline: October 26, 2026

About the Company

Foodics is a leading restaurant management ecosystem and payment technology provider, founded in 2014 with its headquarters in Riyadh. The company has expanded its presence across five countries, including the UAE, Egypt, Jordan, and Kuwait, and serves customers in over 35 countries worldwide.

Foodics offers innovative products that have processed over six billion orders, establishing it as one of the fastest-growing SaaS companies in the MENA region. The company has successfully secured three funding rounds, with its latest raising $170 million, the largest SaaS funding round in MENA, to further enhance its innovation capabilities.

Their vision is to become the ultimate one-stop-shop solution for the restaurant industry, serving as a gateway to the broader ecosystem. Foodics' mission is to empower restaurant owners with the technology needed to operate their businesses efficiently, gain control over their operations, and unlock their full potential.

Job Description

Foodics is a pioneering restaurant management ecosystem and payment technology provider, established in 2014 with its headquarters in Riyadh. With offices spanning five countries, including the UAE, Egypt, Jordan, and Kuwait, Foodics is at the forefront of innovation in the SaaS sector within the MENA region.

We are seeking a motivated Customer Support Specialist to join our Center of Excellence. In this role, you will be the primary point of contact for client inquiries and requests, ensuring exceptional service delivery across all communication channels. Your goal will be to provide optimal support and contribute to customer satisfaction.

Key responsibilities include handling client inquiries, escalating issues to relevant teams, documenting interactions in our CRM, training clients on Foodics products, and reporting daily activities to team leaders.

We are looking for candidates with a Bachelor's degree (preferred), 0-1 year of experience in customer service or call centers, high fluency in English, and excellent typing skills. Flexibility to work various shifts in Al Khobar is essential. Comfort in delivering training and a strong ability to work autonomously are highly valued.

Foodics offers a competitive compensation package, including bonuses and potential shares, along with opportunities for personal development through regular training and an annual learning stipend. Join a diverse, international team and gain invaluable experience in a hyper-growth environment.

Required Skills

• English Fluency
• Typing Skills
• Communication
• Problem-Solving
• CRM
• Ticketing Systems

Key Responsibilities

• Handle and provide the correct answers for client inquiries received at the center of excellence.
• Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

Qualifications

• Bachelor’s degree in any major. (Preferred)

• 0 - 1 year of experience in call center or customer service roles

• High fluency in the English language, especially speaking and communicating verbally (Must)

• Excellent typing skills (Must)

• Flexible to work in different shifts in Khobar - On-site (Must)

• Comfortable and skilled in delivering training (Preferred)

• Willing to work hard and with autonomy to handle customer cases till case resolution

• Naturally strong in communication, with great ability for problem-solving

• Comfortable in conducting routine tasks while maintaining quality standards.

• Benefits & Perks

• Highly competitive compensation packages, including bonuses and the potential for shares.

• Regular training and an annual learning stipend for personal development.

• Opportunity to join a talented team of over 30 nationalities working in 14 countries.

• Gain valuable experience in an exciting industry.

• Autonomy, mentoring, and challenging goals.

• About This Role

• In the burgeoning Middle Eastern restaurant technology sector, customer support is paramount for sustained growth. This role demands expertise in CRM systems, ticketing platforms, and effective client training methodologies. As a Customer Support Specialist, your impact will directly influence customer retention and satisfaction, contributing significantly to Foodics' market leadership and revenue expansion within the competitive SaaS landscape.

• Who Should Apply

• How to Stand Out When Applying

• Posted Date

• October 13, 2026

• View original job posting

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