About this role
About the Role
Telekom Srbija is seeking new colleagues for a customer support role to provide information and service to existing and potential customers by phone, email, or chat. You will guide requests from first contact to final resolution and ensure a positive customer experience.
What You'll Do
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Adequately represent Telekom Srbija as a leading telecommunications company in Serbia
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Provide information and service support to existing and potential customers via telephone, email, or chat
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Record and process customer requests from initial contact to final resolution
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Ensure a positive customer experience
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Communicate with colleagues to resolve customer requests
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What We're Looking For
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Advanced knowledge of spoken and written French (certificate not required)
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Minimum IV level of professional education
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Good communication and interpersonal skills; customer orientation
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Interest in new technologies
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Motivation to work in a dynamic environment
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Willingness to learn and develop
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Successful completion of professional training at Telekom Srbija (training provided, even if you have no prior experience)
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Compensation & Benefits
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Attractive starting salary and bonus earnings
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International, dynamic, positive, and friendly environment from day one
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Unbounded access to e-learning for skill and knowledge development
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Work environment that supports work-life balance and employee well-being
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24+ days of vacation and paid leave
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Work on state-of-the-art equipment
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Shift work
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Official phone and SIM card with unlimited mobile internet and roaming
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Benefits tailored to individual employee needs
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Special offers on packages of our services for employees
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Special discounts on purchases from our business partners