About this role
We are looking for a Customer Support Responsible to manage customer orders, ensure accurate order processing, and provide timely information regarding product availability and order status. The role combines front-office and back-office activities, involving direct customer interaction, order administration, invoicing, and collaboration with internal departments to resolve customer requests and complaints.
Key Responsibilities
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Place and process customer orders, ensuring accuracy and timely handling;
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Issue proforma invoices and advance payment invoices;
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Monitor customer orders and provide updates regarding their status;
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Communicate product availability and stock information to customers;
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Handle customer complaints and coordinate with relevant departments to identify and implement solutions;
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Create and maintain customer accounts and databases, ensuring accurate and up-to-date information;
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Prepare reports requested by management;
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Collaborate with internal teams to ensure efficient order management and a positive customer experience.
Requirements
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Bachelor's degree or equivalent higher education qualification;
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At least 3 years of experience in customer service, customer support, or a similar role;
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Intermediate level of English, both written and spoken;
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Good Excel skills and confidence working with customer data and reports;
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Strong communication and interpersonal skills;
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High attention to detail and accuracy in data entry and order processing;
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Ability to manage multiple tasks and work efficiently in a dynamic environment;
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Proactive, solution-oriented approach.
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Nice to Have
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Experience working with SAP;
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Experience working with different customer categories, including B2B clients, distributors, business partners, and end customers.
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Work Schedule
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8-hour workday;
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Office-based during the first 3 months, followed by a hybrid work arrangement;
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The role combines approximately 50% front-office activities and 50% back-office activities.