About this role

We are looking for a friendly, customer-focused, and service-oriented Customer Support Representative to manage customer enquiries and provide excellent customer service.
The ideal candidate will handle customer communications, assist with orders and delivery follow-ups, resolve complaints, and ensure a smooth and positive customer experience across all communication channels.

Respond promptly and professionally to customer enquiries via telephone calls, WhatsApp, and social media platforms.
Assist customers with product information, pricing, orders, payments, and delivery enquiries.
Coordinate with sales, production, and delivery teams to ensure timely order fulfillment.
Monitor customer orders and provide updates on delivery status.
Handle customer complaints, feedback, and service issues professionally, escalating unresolved matters where necessary.
Maintain accurate records of customer enquiries, orders, complaints, and resolutions.
Follow up with customers to ensure satisfaction and encourage repeat business.
Support customer engagement activities across social media and other communication channels.
Identify recurring customer concerns and recommend improvements to service delivery.
Prepare and submit customer service reports as required.
Maintain professionalism, confidentiality, and compliance with company policies and procedures.
Report unsafe acts and conditions and participate in applicable QHSE activities.
Take responsibility for personal safety and the safety of co-workers.
Perform other duties as assigned by management.

Minimum of SSCE; OND or equivalent qualification will be an added advantage.
1–2 years of experience in customer service, customer support, sales support, or a related role will be an advantage.
Excellent verbal and written communication skills.
Good customer relationship management and problem-solving skills.
Basic computer literacy and familiarity with WhatsApp Business and social media platforms.
Good organizational skills, attention to detail, and ability to multitask.
Ability to remain calm, polite, and professional when handling customer complaints.
Strong interpersonal skills and a customer-first attitude.
Ability to work effectively in a fast-paced environment.
Willingness to work full-time, on-site in Ikoyi, Lagos.
Willingness to reside in company-provided accommodation, where applicable.
Knowledge of basic customer service procedures and food/beverage customer handling practices will be an advantage.

Customer Support Representative