About this role
Section: Description
- Virtual Nation is looking for a dedicated, diligent Customer Support Representative to handle fast-evolving customer enquiries across multiple brands. You'll be the first point of contact for customers, resolving issues quickly and keeping every conversation clear, calm, and professional.
Section: Key Responsibilities
- Respond to customer enquiries across multiple channels.
- Resolve issues promptly and keep accurate records of every interaction.
- Correctly categorise tickets and identify which project or brand an enquiry relates to.
- Respond accurately even when a customer's request is unclear or mixes multiple products together.
Section: Requirements
- BA/BSc/HND or OND.
- 3–6 years of relevant experience.