About this role
About the Role Telekom Srbija is seeking a Customer Support Representative to provide information and service support to existing and potential customers via phone, email, or chat. You will represent the company as the leading telecommunications provider in Serbia and ensure a positive customer experience. What You'll Do
- Represent the company professionally in Serbia’s telecommunications sector.
- Provide information and service support to existing and potential customers by phone, email, or chat.
- Record the realization and distribution of customer requests from initial contact to final resolution.
- Ensure a positive customer experience.
- Communicate with colleagues to resolve customer requests.
- Work with state-of-the-art equipment and contribute to efficient service delivery. What We're Looking For
- Advanced knowledge of spoken and written German language (Napredno znanje nemačkog jezika)
- Minimum IV level of professional qualification (IV stepen stručne spreme)
- Good communication and social skills, customer-oriented
- Interest in new technologies
- Motivation to work in a dynamic environment
- Willingness to learn and improve
- Successful completion of professional training at Telekom Srbija (not a problem if you have no experience; we will teach you everything you need to know) Compensation & Benefits
- Attractive starting salary and bonus pay
- International, dynamic, positive and friendly environment from day one
- Unlimited access to e-learning for skill development
- Work environment that supports work-life balance and wellbeing
- 24+ days of paid vacation
- Paid time off
- Work on state-of-the-art equipment
- Shift work
- Official phone and SIM card with unlimited mobile internet and roaming
- Benefits tailored to individual needs
- Special offers on our services for employees
- Special discounts for purchases with our business partners