About this role
David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Customer Support Representative to join their team in Lisbon. The successful candidate will provide customer support for an international financial technology company specialising in digital payments and point-of-sale solutions, assisting merchants with account management, technical troubleshooting, payment-related enquiries, and product support.
Position: Customer Support Representative
Location: Lisbon, Portugal
Work model: on-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
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Handle customer enquiries via phone, email, and chat in a professional and friendly manner
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Assist merchants with account creation, onboarding, and general account management
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Provide technical support for payment applications, card readers, and related accessories
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Resolve enquiries related to transactions, deposits, payment processing, and activity reports
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Support customers with product orders, logistics, and delivery-related questions
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Identify customer needs and recommend suitable products or services when appropriate
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Troubleshoot technical and operational issues to ensure a smooth customer experience
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Maintain accurate customer records and document interactions in internal systems
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Collaborate with internal teams to resolve complex enquiries and ensure high customer satisfaction.
REQUIREMENTS
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Fluent Spanish and English, both written and spoken
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Excellent communication and interpersonal skills
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Strong customer service orientation and problem-solving abilities
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Good technical aptitude and ability to troubleshoot basic software and hardware issues
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Comfortable using computers, digital platforms, and customer management systems
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Strong organisational skills and attention to detail
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Commercial awareness and ability to identify relevant upselling opportunities
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Ability to work independently and as part of a multicultural team
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Previous experience in Customer Support, Technical Support, Payments, or FinTech is considered an advantage
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Willingness to work on-site in Lisbon
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Flexibility to work rotational shifts Monday to Sunday, between 15:00 and 00:00.
OFFER:
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Competitive salary package with Christmas and holiday allowances
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Meal allowance of €7 per working day
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Health insurance from the first day of employment
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Comprehensive 10-working-day training programme
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Company-provided accommodation option for eligible candidates
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22 days of annual leave in accordance with Portuguese labour regulations
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International and multicultural working environment
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And much more!