About this role
About the Role
SmallSmall Technology is seeking a customer-focused, proactive, and results-driven Customer Support Representative to join its Customer Experience team.
Key Responsibilities
- Respond to customer enquiries across phone, email, messaging platforms, and other approved channels.
- Handle complaints and ensure timely resolution of issues.
- Assist customers with rentals, bookings, payments, transactions, and service-related enquiries.
- Follow up on outstanding requests and coordinate with relevant departments.
- Provide basic platform support and escalate technical issues when necessary.
- Maintain accurate customer records, complaint logs, and CRM updates.
- Submit daily reports, meet performance targets, and contribute to improved customer satisfaction.
Requirements
- HND or Bachelor’s degree in Business Administration, Communications, Social Sciences, or a related field.
- 1–3 years of relevant customer service or support experience.
- Excellent verbal and written communication skills.
- Strong problem-solving, complaint-handling, follow-up, and organisational skills.
- Familiarity with CRM systems, spreadsheets, and customer service reporting tools.
- Attention to detail, multitasking ability, accountability, and teamwork.
Performance Expectations:
- Meet established targets for response time, issue resolution, customer satisfaction, follow-ups, documentation, and reporting.