About this role
Section: Description Section: What you will do
- Answer customer questions by phone, chat, and email, providing clear and accurate information about how Gymdesk works.
- Investigate and resolve technical and account-related issues, including billing, scheduling, member records, and settings, escalating complex issues to Engineering when necessary.
- Maintain accurate customer support records in HubSpot, identify recurring issues, and share customer feedback with Product and Engineering teams.
Section: What is required
- 1–3 years of experience in customer support, customer success, or a similar customer-facing role.
- Fluent English communication skills, with the ability to explain technical issues clearly and professionally.
- Experience working with CRM or ticketing systems such as HubSpot, familiarity with remote-work tools, and the ability to troubleshoot problems independently.