Customer Support Representative Polish/English and German

Customer Support Representative Polish/English and German

Within your OneTeam

• you will work in an IT company – a leading European cloud and hosting provider with a global presence
• you will learn about our services
• you will develop your soft skills
• you will learn to look for and provide solutions to customers

Your main responsibilities

• to be the first point of contact for customers from different countries worldwide
• to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues
• to participate in defined projects and missions
• to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.

Your future impact In 6 months, you will have accomplished

• becoming independent in recognizing and troubleshooting most standard issues brought by customers
• understanding the company product portfolio and related customer needs

And in 1 year, you will have mastered

• providing nuanced and complex resolutions to our customers
• start developing technical skills in our dedicated training programs

Skills required

• Fluent Polish, English and German
• Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts)
• Great communication skills
• Independence and curiosity in searching for solutions
• Oriented towards great customer service
• Ability to manage priorities
• Ability to work efficiently within a team
• Willingness to work with new technologies and to develop

That's a plus:

• if you have experience in similar position: Help Desk, Service Desk in an IT environment

• This is on-site first and then hybrid position based in Wrocław.

Benefits

• Nationale Nederlanden life insurance

• Edenred lunch card

• Luxmed private health care

• Multisport card

• Public transport refund

• Pension Plan (PPPE)

• Ask Henry concierge

• EMA – psychological support

• Employee referral program

• Additional 4 days off

• Global Incentive Plan

• Kudos seniority bonus

• Hybrid working mode

• Funding for remote working

• Glasses refund

• Social Fund: holiday allowance, sport and culture card, gift cards, emergency allowance

• This offer does not quite meet your expectations? Submit a spontaneous application on our candidate portal to join one of our teams!

• Want to contribute to unique projects to build the Open Cloud together? Let's go! At OVHcloud, we are driven by the same desire: to build the future together and champion the freedom to innovate.