About this role
NationsBenefits Role
As a customer support representative, you will be responsible for answering customer calls and assisting them with any help they may require. Issues vary, so extensive knowledge of our web, mobile platforms, and terminals will be necessary for troubleshooting.
Responsibilities
- Exceptional communication skills
- Ability to troubleshoot mobile & web-app UI/UX issues with clients over the phone.
- Demonstrable patience when communicating with clients.
- Cross-teams communication.
- Learning various systems to obtain knowledge needed to support customer inquiries.
- Learn the fundamentals of each frontend portal.
- Learn and be proficient in our Benefits POS app and associated i9000s terminal.
Qualifications
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High School diploma or equivalent
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Preferable knowledge for Atlassian Suite (Jira and Confluence)
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Proficient with Microsoft Office (Word, Excel, Power Point)
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Understand basic technical concepts such as POS, iOS, Android, FrontEnd, Backend, VPN.
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Quick learning capabilities
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1-2 years of customer support experience
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Ability to work with onshore and offshore teams
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Hands-on experience using physical terminals such as Point of Sale, Pin pads, Cash drawers, Scanner/Scales, etc.
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Bilingual Preferred
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Organizational Skills
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NationsBenefits is an equal opportunity employer.