About this role
About the Role CRAE GROUP is seeking a talented Customer Support Representative to join the team remotely. The role focuses on assisting customers via live chat and email, maintaining a prompt and empathetic attitude, resolving queries, and staying up-to-date with product terms, offers and functions. What You'll Do
- Communicate with customers through live chat and emails.
- Maintain a prompt and empathetic attitude towards customers.
- Acknowledge and resolve customers’ issues and queries.
- Keep up to date with products' terms, offers and functions.
- Report and escalate advanced customer queries to the relevant departments.
- Perform first-step investigations on queries and issues. What We're Looking For
- Proficiency in written and verbal English, with excellent language skills.
- Strong communication abilities, enabling effective interaction and collaboration.
- Solid computer literacy and adept typing skills.
- Ability to perform effectively within a multitasking work environment.
- 2+ years experience in online customer support is mandatory. Compensation & Benefits
- Salary range: €1,400-€2,000 (gross) per month + performance bonus.
- Performance-based monthly bonuses.
- Flexible remote work.
- Work schedule: 4 days on, 4 days off; option of two shifts permanently: 10:00-22:00 or 22:00-10:00 Cyprus local time.
- We look forward to hearing from you! Note: Only shortlisted candidates will be contacted.