About this role
Customer Support Representative (Financial Recovery) at MK Trend Limited
MK Trend Limited is one of the reliable high-tech firms in Nigeria with a reputation for providing the best client satisfaction.
We provide third party system integration, information security evaluation, business process outsourcing (BPO) on clients’ needs.
To create value for clients is always our target. We are growing together with our clients.
Customer Support Representative (Financial Recovery) - 10 positions
- Job Type Full Time
- Qualification BA/BSc/HND , OND , Secondary School (SSCE)
- Experience 1 - 10 years
- Location Lagos
- Job Field Customer Care, Success and Service
- Salary Range ₦50,000 - ₦100,000/month
Key Responsibilities
- Handle large amounts of incoming and outgoing phone calls to follow up on overdue loan payments.
- Identify and assess customers' needs to achieve satisfaction while negotiating manageable repayment schedules.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution of accounts.
- Keep records of customer interactions, process customer accounts and file documents.
- Meet performance targets for daily and weekly financial recovery.
Requirements & Qualifications:
- Minimum of SSCE, OND, or HND qualification.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters calmly and persuasively.
- Ability to multi-task, prioritize, and manage time effectively.
- Proximity to Ikeja (Adeniyi Jones) or ability to commute reliably is strongly preferred.
- Readiness to resume immediately.
Compensation & Perks:
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Base Salary: ₦90,000 monthly
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Performance-based recovery bonuses
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HMO healthcare coverage
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Work Schedule: Monday – Friday (plus two alternate Saturdays per month)
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Application Closing Date: Oct 25, 2026
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