Customer Support Representative – Digital Services

Intercare – Customer Support Representative – Digital Services

125 Dallas Avenue, Pretoria Workplace Type: On-site

Location

125 Dallas Avenue, Pretoria

Job Type: Permanent

Salary Range: R 12,000 – R 15,000 (Monthly)

Industry: Hospital & Healthcare

Job Function: Customer Service

Experience Level: Intermediate

About the Role

Role Description The purpose of the position is to act as the first line of support for customers within Intercare’s Online Health Services, effectively managing enquiries, scheduling appointments, and facilitating seamless communication between patients and healthcare professionals.

CRITICAL OUTPUTS

• Greet and engage with customers in a friendly, professional, and empathetic manner.
• Listen actively to customers’ concerns and provide accurate information.
• Respond promptly to customer enquiries.
• Provide information about pricing and payment methods.
• Help customers navigate the online platforms, troubleshoot technical issues, and provide step-by-step guidance for using the service effectively.
• Act as a liaison between patients and healthcare professionals, relaying messages and facilitating communication as needed.
• Collaborate with patients and healthcare professionals to schedule appointments.
• Ensure that patient data is handled in compliance with relevant privacy regulations, such as POPIA.
• Maintain and update patient information, medical history, and records in a secure and organized manner.

Role Requirements

• Minimum: Grade 12
• Previous experience in a customer focused service environment, e.g. reception, call-centre will be advantageous.
• Exposure to digital customer engagement platforms is an advantage.
• Knowledge of medical terminology and healthcare processes is an advantage
• Intermediate digital and computer proficiency
• Advanced verbal and written communication skills
• Customer service orientation and team player
• GoodX system experience will be advantageous

If your personal purpose is aligned to our purpose and your values fit in with our value system, please apply. We encourage Diversity of Thought, and we welcome people to build and add to our culture.

We encourage applying exclusively through our official channels at intercare.co.za or my.wamly.io

Junior Financial Accountant

Junior Financial Accountant 125 Dallas Avenue, Pretoria Workplace Type: On-site

Location

125 Dallas Avenue, Pretoria

Job Type: Permanent

Industry: Hospital & Healthcare

Job Function: Accounting / Auditing

Experience Level: Experienced

About the Role

Role Description The successful candidate will be responsible for supporting the effective and accurate accounting function of the business, including financial reconciliations, month-end processes, financial reporting and general accounting administration.

CRITICAL OUTPUTS

• Perform accounting functions for the business, including the preparation of monthly financial management reports.
• Perform financial analysis and provide relevant financial information as assigned by the Group Financial Manager.
• Perform monthly expense and balance sheet reconciliations.
• Review monthly financial results and ensure the accuracy of financial statements, including preparing accruals and adjustments where required.
• Perform general ledger reconciliations, including bank, suspense and interdepartmental accounts.
• Manage and reconcile subsidiary ledger accounts, including debtors and creditors.
• Verify supporting documentation for validity, accuracy and completeness.
• Capture payments and receipts accurately on the accounting system.
• Manage system interface exceptions and resolve discrepancies.
• Assist with month-end and year-end account closure processes.
• Assist with the preparation and reconciliation of payroll data and statutory submissions.
• Manage and account for petty cash.
• Assist with audit requests and the preparation of audit files.
• Utilise the accounting system to process transactions, maintain the general ledger and prepare financial reports.

Role Requirements

• Grade 12 / Matric.
• BCom Accounting, Accounting degree/diploma or relevant accounting qualification.
• 2–3 years’ relevant accounting experience.
• Experience in financial accounting and reconciliations.
• Experience with month-end and year-end processes.
• Good working knowledge of accounting principles and practices.
• Experience working with an accounting/ERP system.
• Good computer literacy, particularly Microsoft Excel.
• Experience in a healthcare or corporate environment will be advantageous.

If your personal purpose is aligned to our purpose and your values fit in with our value system, please apply. We encourage Diversity of Thought, and we welcome people to build and add to our culture.

We encourage applying exclusively through our official channels at intercare.co.za or my.wamly.io

Admin Coordinator: Waterstone Medical and Dental Centre

Admin Coordinator: Waterstone Medical and Dental Centre South Africa Workplace Type: On-site

Location

South Africa

Job Type: Permanent

Salary Range: R 17,620 – R 28,500 (Monthly)

Industry: Hospital & Healthcare

Job Function: Administrative

Experience Level: Experienced

About the Role

Role Description The Admin Coordinator is a junior management role responsible for supporting practice operations. The role acts as second-in-charge and assumes operational responsibility in the absence of the Practice Manager.

CRITICAL OUTPUTS

• Assess billing information and ensure correctness.
• Actively maintain stock management processes.
• Regularly maintain and review GOODX and SWITCH system set-up.
• Manage main receptionist staff members and rostering.
• Ensure maintenance of office equipment.
• Ensure that all accounts are properly followed up.
• Effective problem identification by utilizing the age analysis.
• Daily cash–up control and banking processes.
• Managing of all patient accounts and all functions relating to it.
• Responsible for managing the practice in the absence of the practice manager.

Role Requirements

• Minimum qualification: Grade 12
• A degree or diploma will be advantageous
• 2-3 Years’ experience within office administration environment
• Previous experience within the healthcare industry advantageous
• GoodX system experience will be advantageous
• Computer proficiency essential
• MS Office 365 experience will be advantageous

If your personal purpose is aligned to our purpose and your values fit in with our value system, please apply. We encourage Diversity of Thought, and we welcome people to build and add to our culture.

We encourage applying exclusively through our official channels at intercare.co.za or my.wamly.io

Practice Manager: Walmer Medical & Dental Centre

Practice Manager: Walmer Medical & Dental Centre Walmer Heights, Gqeberha Workplace Type: On-site

Location

Walmer Heights, Gqeberha

Job Type: Permanent

Salary Range: R 27,040 – R 46,800 (Monthly)

Industry: Hospital & Healthcare

Job Function: Management

Experience Level: Experienced

About the Role

Role Description CRITICAL OUTPUTS

• Build and manage relationships between the Health Professionals and the Company.
• Ensure the implementation of processes is conducive to customer satisfaction.
• Identify improvement areas and implement initiatives to ensure continued levels of customer service.
• Ensure sound operational practices aligned with the operating model of the Organisation.
• Demonstrate overall management of all activities and services in the branch in accordance to relevant legislation and the Company’s policies and procedures.
• Actively support and drive the implementation of national operational initiatives and projects to ensure continued and improved productivity.
• Facilitate the implementation of revised operational processes by applying sound change management principles.
• Initiate and drive practice specific best operating practice in line with policies and proced