About this role
About the Role Provide input and support to Sales Account Managers and Customers in preparing quotations, monitoring order status, and execution of critical programs and processes, with report analysis and preparation. This role focuses on fostering positive relationships with customers through timely follow-up and accurate data handling. What You'll Do
- Manage the status and schedule of all customer Orders, Returns, Complaints and Requests
- Ensure Customer inquiries/issues are addressed and resolved to completion
- Ensure accuracy of data and requirements in SAP
- Manage execution, requirements and maintenance of Customer Programs
- Resolve Order-related issues with intercompany departments
- Issue Quotations and follow-up on the status
- Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers
- Prepare Order, RMA and Forecast status reports
- Backup Account/Sales Managers during Travel
- Update Customer portals
- Issue open order ECOs What We're Looking For
- Excellent written/verbal communications skills, detail oriented, and MS Office proficiency with an emphasis on Excel
- Minimum 3 yrs experience in a customer-facing service role
- Added plus if experience includes familiarity with DSS products (WLM, Opto-E, Connectivity)
- BA/BS preferred Nice to Have
- Familiarity with DSS products (WLM, Opto-E, Connectivity) is a plus Compensation & Benefits Compensation not specified in the posting; any salary range is market-based and may be adjusted based on experience, location, and other factors. For details, discuss compensation philosophy with your recruiter.