Customer Support Officer

Customer Support Officer

We are an integrated marketing Company, Partnering with multiple businesses across the country to drive sales and visibility.

Customer Support Officer

• Job Type Full Time , Onsite
• Qualification BA/BSc/HND , NCE , OND
• Experience 1 - 2 years
• Location Lagos
• Job Field Customer Care, Success and Service
• Salary Range ₦100,000 - ₦150,000/month

Location: Agungi/Osapa Lekki Lagos

Strictly Female Applicants Only and must reside around Lekki axis, Lagos.

Job condition: 70% Onsite and 30% Field

Institution: Finance.

Remunerations: Fixed Salary, Commissions and Performance Bonuses.

Role Overview

As a Customer Support Specialist, you will be the primary point of contact for our users. You will handle inquiries, resolve issues, and ensure every customer leaves the interaction with a smile. If you love problem-solving, thrive in a fast-paced environment, and genuinely enjoy helping people, this role is for you.

Key responsibilities

• Manage multi-channel support: Respond to customer inquiries promptly via phone, email, live chat, and social media.
• Resolve issues: Troubleshoot customer complaints, track issues, and provide accurate solutions.
• Sales and Upselling: Maintain customer retention by consistently ensure customer buy additional products to customer.
• Escalate complex cases: Coordinate with internal teams to resolve higher-level issues.
• Maintain documentation: Accurately log customer interactions and feedback in our CRM database.
• Advocate for the customer: Identify recurring issues or trends and suggest improvements to enhance the user experience.

What We’re Looking For:

• Communication skills: Exceptional written and verbal communication skills in English.

• Tech-savvy:Experience using CRM tools and communication tools.

• Soft skills:High emotional intelligence, patience, thick skin, and a genuine desire to help others.

• Problem-solving: Ability to think on your feet and resolve conflicts calmly under pressure.

• Flexibility:Willingness to work in shifts, including occasional weekends or holidays if required.

• Check how your CV matches this job