About this role
Job title: Customer Support Officer
Location: Lagos, Lagos, Nigeria Employment Type: Full-time Work Arrangement: On-site Sector: Real Estate & E-commerce Experience Level: Junior (1-3 years) Application Deadline: October 14, 2026
About the Company
UPDC Plc is a leading real estate development company in Nigeria, renowned for its commitment to quality and innovation in property development and management. With a rich history, UPDC Plc has been instrumental in shaping urban landscapes and delivering exceptional living and working environments. The company focuses on creating sustainable, modern, and aesthetically pleasing properties that meet the diverse needs of its clientele. UPDC Plc is dedicated to upholding the highest standards of corporate governance and customer service, ensuring value for its stakeholders and contributing positively to the Nigerian economy.
Job Description UPDC Plc is seeking a dedicated Customer Support Officer to join our team in Lagos. This role is crucial for maintaining our high standards of client service and ensuring a positive experience for all our customers.
You will be the primary point of contact for client inquiries and concerns, playing a vital role in resolving issues efficiently and professionally. This is an excellent opportunity to contribute to a leading real estate company and grow your career in customer relations.
Required Skills
- Customer Service
- Communication
- Interpersonal Skills
- Microsoft Office
- Complaint Resolution
- Organizational Skills
- Multitasking
Key Responsibilities
- Respond to customer inquiries via phone, email, and in person.
- Provide information about services and resolve customer complaints.
- Maintain customer records and update databases.
- Collaborate with internal departments to ensure timely resolution of issues.
- Identify opportunities to improve customer service processes.
Qualifications
- Bachelor's Degree or HND in Business Administration, Hospitality, Mass Communication, Customer Relations, or a related field.
- 2-3 years of experience in customer service, helpdesk, front office, hospitality, facility management, or a related role.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-management skills.
- Good knowledge of customer service principles and complaint resolution.
- Proficiency in Microsoft Office.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional when handling difficult or sensitive situations.
- Excellent attention to detail and follow-through.
- Experience working in a premium residential, hospitality, or high-end customer service environment will be an advantage.