About this role
Job Title: Customer Support Officer
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Summary
We are seeking a professional and customer-oriented Customer Support Officer to provide exceptional front-line support to residents within a premium residential estate. The successful candidate will serve as a key point of contact for residents, receiving and resolving enquiries, complaints, service requests, and other estate-related concerns while ensuring a seamless and positive resident experience. This role requires someone who is highly professional, discreet, responsive, well-organised, and able to communicate effectively with high-profile residents and stakeholders.
Key Responsibilities
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Serve as a point of contact for residents' enquiries, complaints, and service requests.
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Receive, log, track, and follow up on residents' requests through the designated channels.
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Liaise with relevant estate teams to ensure timely resolution of issues.
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Provide regular updates to residents on the status of their requests.
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Escalate unresolved or sensitive matters to the appropriate team.
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Maintain accurate records of complaints, requests, resolutions, and resident interactions.
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Monitor response and resolution times to ensure agreed service standards are achieved.
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Provide professional support to residents and visitors while maintaining appropriate confidentiality and discretion.
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Identify recurring complaints or service gaps and escalate them for management attention.
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Support resident engagement activities and other customer service initiatives within the estate.
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Ensure all interactions reflect the organisation's commitment to service excellence and customer experience.
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Requirements & Qualifications
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Bachelor's Degree or HND in Business Administration, Hospitality, Mass Communication, Customer Relations, or a related field.
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2-3 years of experience in customer service, helpdesk, front office, hospitality, facility management, or a related role.
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Excellent verbal and written communication skills.
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Strong interpersonal and relationship-management skills.
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Good knowledge of customer service principles and complaint resolution.
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Proficiency in Microsoft Office.
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Strong organisational and multitasking abilities.
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Ability to remain calm and professional when handling difficult or sensitive situations.
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Excellent attention to detail and follow-through.
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Experience working in a premium residential, hospitality or high-end customer service environment will be an advantage.
Key Competencies:
- Customer-focused mindset
- Excellent communication skills
- Professionalism and discretion
- Problem-solving ability
- Responsiveness and accountability
- Emotional intelligence
- Attention to detail
- Teamwork and collaboration
- Ability to work effectively in a fast-paced environment.
What We Are Looking For:
- We are looking for an individual who understands that exceptional customer service goes beyond responding to complaints; it is about anticipating needs, providing timely solutions, and creating a consistently positive experience for residents.
- If you are passionate about customer experience and have the professionalism required to work within a premium residential environment, we would like to hear from you.
Salary
N200,000 - N250,000 / month.
Application Closing Date
13th October, 2026.