About this role
Customer Support Officer
Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 - 3 years
- Location Lagos
- City Victoria Island
- Job Field Customer Care, Success and Service
- Salary Range ₦400,000 - ₦500,000/month
Job Summary
- As the Customer Support Officer, you will manage customer interactions, resolve issues efficiently, and ensure a seamless user experience across all customer touchpoints while supporting overall service delivery.
Responsibilities
- Respond to customer inquiries across multiple channels (email, chat, and other platforms)
- Resolve customer complaints promptly, including issues relating to stablecoin and cryptocurrency transactions, and escalate complex cases when necessary
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams (Tech, Compliance, Operations) to resolve customer issues
- Monitor recurring issues and provide feedback to improve service processes
Requirements
- Bachelor's degree in Business Administration, Communications, or a related field
- Minimum of 1–3 years' experience in customer support, preferably within a fintech, cryptocurrency, blockchain, or other fast-paced digital financial services environment
- Working knowledge of stablecoins, cryptocurrency transactions, blockchain fundamentals, and digital wallets is mandatory
- Proficiency in customer support tools, CRM platforms, and Microsoft Office applications with strong communication and interpersonal skills.