About this role
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This is a remote position.
Customer Support Officer (Japanese speaking) – Remote Japan
Overview
A regulated international FX/CFD broker is hiring a Japanese-speaking Customer Support Officer, working remotely from Japan, to support clients through account opening, platform use and enquiries.
Responsibilities
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Help clients open and maintain trading accounts
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Answer enquiries by email, phone and internal channels
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Make welcome calls and follow-ups
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Explain trading platforms and services; troubleshoot MetaTrader issues
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Resolve back-office and account enquiries and handle complaints
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Liaise with internal teams and escalate complex cases
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Support marketing with translations and events when needed
Requirements
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Native or fluent Japanese, written and spoken
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Fluent English (B2+)
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University or college degree
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Strong communication and interpersonal skills
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Comfortable with CRM, email platforms and MS Office
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Able to work independently and under pressure
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Based in Japan, and willing to spend an initial 3 months in Cyprus for paid training (travel and accommodation covered), then return to work remotely from Japan.
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Able to work 08:00–17:00 or 09:00–18:00 Japan time
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What's offered
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Approx. USD 2,000/month (12 salaries a year)
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Remote from Japan after an initial 3-month paid training period in Cyprus
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International, multicultural FX/CFD environment
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Learning and growth opportunities
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Position details
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Salary: Approx. USD 2,000 per month (12 salaries a year)
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Location: Japan
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Work mode: Remote
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Working hours: 08:00–17:00 or 09:00–18:00 Japan time
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Job Type: Full time
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Experience: Customer support / CRM experience
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Skills: Customer Support, Japanese, MetaTrader, CRM, Complaints Handling
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Industry: Forex/FX