About this role
Job title: Customer Support Officer (Crypto/Fintech)
We are seeking a Customer Support Officer experienced in crypto and fintech to handle customer enquiries and payment/wallet issues for a remote role.
Responsibilities
- Respond to customer enquiries via email, chat, and support platforms.
- Resolve payment, wallet, deposit, and withdrawal issues.
- Maintain accurate customer records and escalate complex cases.
- Collaborate with internal teams and ensure compliance with company policies.
Requirements
- Bachelor's degree in any relevant field.
- 1–3 years' experience in fintech, crypto, remittance, or digital payments.
- Knowledge of stablecoins, blockchain networks, wallet addresses, deposits, and withdrawals.
- Strong communication, problem-solving, and customer service skills.
- Tech-savvy with the ability to multitask in a fast-paced environment.
Salary
- ₦350,000–₦450,000 (Net)