About this role
Customer Support Lead
We are hiring a Customer Support Lead to own and scale B2C support operations for a remote, worldwide team, driving processes, quality, and cross-functional collaboration.
Requirements
- 3+ years in B2C customer support operations.
- Experience building support processes from scratch.
- Experience managing refunds and disputes.
- Experience defining and meeting support KPIs & SLAs.
- Experience working with Product, Engineering and external partners.
Advantages / Nice-to-have:
- Experience with AI-powered support solutions.
- Experience with Intercom, Stripe, or Jira.
Compensation & Benefits:
- Salary: Competitive (as stated).
- Flexible schedule.
- Medical insurance.
- Paid vacation & sick leave.
- Career growth opportunities.
Hours & Language:
- Availability for calls during PT/ET morning hours is required.
- Strong spoken and written English required.