Customer Support

Job Title: Customer Support Location: Remote Schedule: 7:00 AM–3:00 PM Mountain Time (Full-Time Preferred) Salary Range: $5–$7 per hour | $800 - $1,120 per month (with flexibility for strong Shopify expertise)

We are seeking a reliable, detail-oriented Customer Support Specialist to support Deadlast’s customer communications and day-to-day operations.

This role is primarily focused on email-based customer support, order inquiries, and data entry. The ideal candidate is an excellent written communicator who can manage customer requests efficiently, maintain accurate records, and provide a professional customer experience.

Shopify experience is a plus, particularly for candidates familiar with order management and ecommerce operations. The role may expand to include SMS support as business needs evolve. Phone support is not required.

Key Responsibilities

• Customer Support

• Respond to customer inquiries through email in a timely and professional manner

• Assist with order status, shipping, product, and other routine customer questions

• Investigate customer issues and provide accurate, helpful responses

• Follow up on unresolved inquiries and escalate complex issues when necessary

• Maintain a professional and consistent brand voice

• Shopify & Order Management

• Review order details and customer information in Shopify or related systems

• Assist with routine order management and customer account inquiries

• Identify order discrepancies and flag issues requiring additional attention

• Maintain accurate customer and order information

• Data Entry & Administrative Support

• Enter, update, and verify information across internal systems and spreadsheets

• Maintain organized records of customer inquiries and issue resolutions

• Complete routine administrative tasks related to customer support

• Ensure data accuracy and consistency across records

• Workflow & Process Support

• Follow established customer support procedures and workflows

• Identify recurring customer issues and communicate relevant patterns to the team

• Maintain organized support notes and documentation

• Adapt to new tools, processes, and communication channels as the business grows

Requirements

• Must-Haves (Non-Negotiable)

• Strong written English communication skills

• Excellent attention to detail and data accuracy

• Strong organizational and time management skills

• Ability to manage multiple inquiries and prioritize tasks effectively

• Professional customer service and problem-solving skills

• Ability to work independently with minimal supervision

• Reliable internet connection, suitable computer, and quiet workspace

• Ability to maintain consistent availability during the agreed working schedule

• Nice-to-Haves

• Previous experience in customer support or customer service

• Hands-on experience with Shopify or Shopify order management

• Experience supporting ecommerce businesses

• Familiarity with help desk platforms or shared customer support inboxes

• Experience with spreadsheets and administrative data entry

• Experience creating customer support templates or documenting workflows

• Familiarity with SMS-based customer support

• Ideal Candidate Profile

• Detail-oriented and accurate when handling customer information

• Strong written communicator who delivers clear, professional responses

• Customer-focused and solutions-oriented

• Organized and comfortable managing multiple requests simultaneously

• Reliable, proactive, and accountable

• Comfortable working independently in a remote environment

• Adaptable as customer support processes and business needs evolve

Benefits

• Remote Work: Work from anywhere—our team is global, and we value work-life balance.

• Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.

• Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

• As part of our recruitment process, all candidates will be kindly asked to agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.