About this role
Job title: Customer Support (f/m/x)
About the Role As a 2nd-Level Support Representative, you ensure that our global teams are supported quickly and effectively, enabling smooth operations to resume. This varied and challenging role offers regular success stories, allows you to engage with different cultures, and helps you refine your technical English skills.
What You'll Do
- Competently handle technical and application-related inquiries via email, CRM and chat
- Collaborate closely with our global sales and service network
- Plan, conduct, and follow up on training sessions and workshops for service technicians
- Create and review service documentation with care and precision
- Perform repairs at our facility and occasionally on-site with customers
What We're Looking For
- Completed technical or scientific education (e.g. HTL)
- Customer- and service-oriented mindset, ideally with experience in customer service
- Excellent organizational and communication skills
- Team spirit and a collaborative, constructive approach
- A sense of responsibility and assertiveness
- Manual dexterity and technical understanding
- Strong English skills (spoken and written)
- Flexibility and willingness to travel (up to 5%)
Compensation & Benefits
- Minimum gross monthly salary is €3,000 (based on full-time employment); actual salary is determined individually and may be higher based on qualifications
- Long-term, direct employment in an expanding international high-tech company
- Individual training and onboarding; ongoing professional and personal development
- Work Outside Office option on occasion; value-oriented culture and room for involvement and responsibility
- The minimum gross salary is aligned with the metal trades collective agreement and Styrian market conditions; salary may be increased for qualifications