About this role
The Thinkschool
Customer Support Executive:
Kroslo is hiring a Customer Support Executive to help premium customers feel heard and turn difficult experiences into positive ones.
Location: Okhla Phase 1, Delhi | In-office Salary: ₹6-8 LPA
What you'll do
- Listen to dissatisfied customers, understand their concerns and work towards a satisfactory resolution.
- Take ownership of customer concerns and follow through until they are addressed.
- Share recurring customer problems and insights with the marketing team to inform future campaigns.
- Build customer trust and support repeat purchases through a better customer experience.
What we're looking for:
- Excellent spoken and written English.
- Strong empathy, patience and the ability to stay calm with upset customers.
- Hands-on customer support and complaint-resolution skills.
- Clear communication and a strong sense of ownership.
Good to have:
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Customer support experience with a D2C or consumer brand.
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Experience turning customer feedback into useful insights.
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Must-have skills
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Customer SupportCommunicationcustomer satisfaction
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Good-to-have skills
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Complaint ManagementCustomer ExperienceCustomer Retention
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The Thinkschool hiring for Customer Support Executive