About this role
Firstsource Solutions is hiring! We have exciting career opportunities for both freshers and experienced voice/ Non-Voice process with excellent communication skills. If you're looking to build your career in a dynamic and growth-oriented environment, join our Voice and Non-Voice Processes and be part of a team that values learning, collaboration, and success.
Job Role
- Customer Support Executive / Senior Customer Support Executive
Experience
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0 - 3 Years
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Work Location
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Hyderabad
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Compensation & Benefits
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Industry competitive CTC, One-way cab transportation facility, Performance-based incentive program, Career growth and development opportunities.
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Who We're Looking For
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Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.
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Freshers and candidates with up to 3 years of experience in a BPO environment are welcome.
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Excellent verbal communication skills with strong written and reading comprehension abilities.
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Basic computer proficiency, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.
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Willingness to work in a 24/7 rotational shift environment.
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Comfortable working 5 days a week from the office with 2 rotational week-offs.
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What You'll Be Doing
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Handle multiple customer chat conversations simultaneously while delivering a seamless customer experience.
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Resolve customer queries related to Wi-Fi, routers, modems, and internet connectivity issues with accuracy and professionalism.
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Document customer interactions, concerns, and resolutions in the system as per process guidelines.
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Identify and recommend relevant products, services, or upgrades through cross-selling and upselling opportunities.
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Maintain high standards of quality, productivity, and customer satisfaction while meeting defined performance metrics.
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Must Carry
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Updated Resume and a Valid Government-issued ID Proof (Aadhaar Card, PAN Card, Passport, or Driving License)
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Disclaimer
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Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through official channels.