Customer Support Executive (Onsite)

Job title: Customer Support Executive (Onsite)

Our client is a fast-growing Beauty & Cosmetics and E-commerce company committed to helping women feel confident, bold, and beautiful through high-quality beauty products. As the business continues to expand, they are looking for an experienced Digital Marketing Manager to lead their digital growth strategy and drive online sales.

Responsibilities

• Respond to customer enquiries and messages across WhatsApp, Instagram, social media platforms, email, and phone calls.
• Assist customers with product enquiries, recommendations, pricing, availability, and orders.
• Create and process customer orders accurately through the company's e-commerce/order management system.
• Make outbound calls to customers to confirm orders, clarify information, and provide updates when necessary.
• Contact customers to confirm their availability and address details before or during delivery.
• Coordinate communication between customers and the delivery/logistics team to ensure smooth order fulfilment.
• Follow up with customers regarding pending, delayed, or completed orders.
• Handle customer complaints and enquiries professionally, escalating complex issues when necessary.
• Maintain accurate customer and order records.
• Follow up with customers after delivery where necessary to ensure a satisfactory experience.
• Maintain a professional and helpful tone across all customer interactions.

Requirements

• 2–3 years of experience in customer service, customer support, sales, e-commerce, or a related role.

• Excellent verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Comfortable communicating with customers through WhatsApp, social media, email, and phone calls.

• Good computer skills and ability to learn and use e-commerce/order management systems.

• Strong attention to detail, particularly when processing customer orders.

• Ability to multitask and manage several customer conversations simultaneously.

• Patient, proactive, organized, and solution-oriented.

• Must be comfortable working fully on-site in Ogudu, Lagos.

• Candidates who live in or around Ogudu and nearby areas are strongly preferred.

• Why Join?

• Competitive Net Salary (₦200,000 – ₦250,000)

• Performance-Based Incentives

• Opportunity to build and scale a fast-growing beauty and e-commerce brand

• Career Growth Opportunities

• Creative, Collaborative, and High-Performance Team

• If you're passionate about building brands, scaling e-commerce businesses, and creating marketing campaigns that drive measurable business growth, we'd love to hear from you.