About this role
Vampai Technologies – Our client, a growing technology and gadget retail business, is recruiting suitable candidates to fill the position below:
Location: Ikeja, Lagos Employment Type: Full-time Work mode: Mon – Sat (Fully onsite)
Job Description
- We are is seeking a proactive and customer-focused Customer Support Executive to manage customer enquiries, complaints, orders and after-sales support while ensuring an excellent customer experience.
Key Responsibilities
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Respond to customer enquiries via phone calls, WhatsApp, email and social media.
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Provide product information, specifications, pricing and delivery details.
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Guide customers in selecting suitable products based on their needs and budgets.
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Manage order enquiries, confirmations, tracking and follow-ups.
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Handle customer complaints, returns, exchanges and warranty requests.
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Provide after-sales support and coordinate basic troubleshooting with the technical team.
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Maintain accurate customer records and update CRM systems.
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Follow up with prospective customers to drive sales conversion and encourage repeat purchases.
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Prepare customer support reports and identify areas for service improvement.
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Requirements and Qualifications
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Bachelor’s Degree or HND in Business Administration, Marketing, Communications, Customer Relations or a related discipline.
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1–3 years of experience in customer service, customer support or client relationship management.
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Experience in retail, e-commerce, electronics or technology-related businesses is an advantage.
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Excellent verbal and written communication skills.
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Strong customer relationship management and conflict-resolution abilities.
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Good understanding of customer service principles and complaint-handling procedures.
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Familiarity with WhatsApp Business, email, social media platforms and CRM tools.
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Basic knowledge of laptops, computers, mobile devices and technology accessories is an advantage.
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Ability to understand product specifications and communicate technical information in simple terms.
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Good organisational skills, attention to detail and ability to multitask
Salary
N150,000 – N200,000 / Month.
Application Closing Date
20th November, 2026.