Customer Support Engineer

About the Role The Customer Support Engineer (UKFSO) is responsible for the system being implemented based on the site design specifics including the on-site configuration, testing, cut and post cut support for Motorola’s solutions. This role is based in the UK Field Service Organization with occasional travel as part of the role. You may also provide consultation to both internal and external customers on complex field deployments. What You'll Do

• Performs system configuration for all supported and assigned solutions.
• Performs site Verification Testing prior to cutting a site into a production environment.
• Provides support to Customer and Channel Partners while cutting the solution into a production environment.
• Documents all changes to the solution that may occur during the implementation phase of the project.
• Ensures that installation/quality issues are resolved in a timely and efficient manner.
• Ensures that project specific documentation is stored as appropriate.
• Participates in the development and approval of Methods of Procedure.
• Participates in pre-contract oral presentations and customer negotiations as required.
• Maintains subject matter expert skills.
• Learns on his/her own on and off the job. What We're Looking For
• University degree desired; 3+ years’ deployment and integration of complex IP products and systems.
• Experience with installation, administration and troubleshooting of:
• TCP/IP Networking
• Tetra systems based knowledge
• Server Virtualization (VMware ESXi v.6+ and/or Microsoft Hyper-V 2012+)
• Microsoft SQL Server 2008 R2/2012/2016
• Windows Server 2008 R2/2012/2012 R2/2016 and Windows 10 Pro
• Cisco IOS switches
• Fortinet Fortigate firewalls/routers
• SAN/NAS/DAS storage
• Server hardware including blade servers
• Loading configuration files on network equipment
• Previous experience in Public Safety Applications deployment/integration preferred.
• Exercises judgment in selection of methods and techniques for obtaining solutions.
• Experience in a technology Field role supporting a wide range of products.
• Security Clearance is required for this role (SC and NPPV3); UK residency for a minimum of 5 years.
• Core Competencies:
• Ability to collaborate with peers/regional and territorial management.
• Effective communication with peers and seniors.
• Critical thinking to solve problems and make decisions.
• Meeting contract SLAs (4 and 8 hours).
• On-call (7 days 24/7).
• Often long hours (typical 22:00 to 08:00).
• Calm under pressure.
• Self motivated and reliable.
• Ability to work in a team. Compensation & Benefits
• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays.
• Attractive defined contribution pension scheme.
• Private medical insurance.
• Employee stock purchase plan.
• Flexible working options.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide-ranging learning opportunities.
• Employee health and wellbeing support (EAP, wellbeing guidance, etc.).
• Carbon neutral initiatives/goals.
• Corporate social responsibility initiatives including volunteering days.
• Well-known company discount scheme.