About this role
Job title: Customer Support Associate – International Voice
About the Role The Customer Support Associate (International Voice) will be the frontline point of contact for customers, handling inquiries via calls, chat, and email related to services provided by the client. This role focuses on delivering fast, friendly, and accurate resolutions to enhance the customer experience and uphold Firstsource's service standards.
What You'll Do
- Respond to customer inquiries via Calls, Chat, and Email across a range of issues and service areas.
- Update and process information accurately in the relevant systems.
- Resolve customer problems in a timely manner and take ownership of commitments.
- Collaborate with internal teams when a query cannot be resolved at first point of contact.
- Maintain clear, professional communication in simple English, delivering information and solutions.
- Demonstrate empathy, integrity, and respect toward customers.
- Proactively seek solutions aligned to the customer's perspective and follow through on all commitments.
- Work as part of a team, supporting colleagues and contributing to a positive team environment.
What We're Looking For
- Preferred educational qualifications: Minimum SSC (10th) passed, and 10+2 for certain programs, and Any Graduation.
- Preferred work experience: Fresher/Experienced with minimum 1 year of experience in a BPO/related industry.
- Skills and Competencies: Effective communication, Interpersonal skills, fluent in spoken English.
- Knowledge and understanding on query and escalations.