About this role
Assent
Customer Support Associate- German Job Type Full Time Qualification BA/BSc/HND
Experience
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Location Eldoret
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Job Field Customer Care, Success and Service
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Job Description
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The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.
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Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided
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Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests
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Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience
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Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites
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Language support (German and English) may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team
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Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues
Qualifications
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Excellent verbal and written communication skills in German and English
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Related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres)
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Solid ability to manage time effectively and juggle multiple priorities at one time
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Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently
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Self-starter, excellent time management skills and the ability to adhere to assigned deadlines
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