About this role
Job title: Customer Support Associate
We are seeking a dedicated Customer Support Associate to join our remote team. In this pivotal role, you will be the primary point of contact for our learners, ensuring they have a seamless and enriching experience throughout their training journey with 10Alytics.
You will be instrumental in managing all learner communications, providing timely and effective support, and expertly resolving any inquiries that arise. Your responsibilities will also include supporting onboarding activities for new participants, meticulously maintaining accurate learner records within our CRM system, and proactively driving engagement through consistent follow-ups and strategic outreach initiatives.
This position offers an excellent opportunity to contribute to a dynamic educational environment, directly impacting learner satisfaction and success.
Required Skills
- Customer Support
- Communication
- CRM
- Learner Engagement
- Problem Solving
- Inquiry Resolution
- Onboarding Support
Key Responsibilities
- Serve as the primary point of contact for learners.
- Provide timely support and resolve inquiries.
- Ensure a smooth experience throughout the training journey.
- Manage learner communications.
- Support onboarding activities.
- Maintain accurate records within the CRM.
- Drive participant engagement through regular follow-ups and outreach.
Qualifications
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2-3 years of experience in customer support.
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About This Role
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The tech education sector in Canada is experiencing robust growth, driven by increasing demand for data literacy and specialized skills. This Customer Support Associate role is critical for optimizing the learner journey, ensuring high satisfaction and retention rates. You will leverage CRM platforms for efficient inquiry resolution and proactive communication. Key responsibilities include managing learner communications, supporting onboarding, and maintaining accurate records. This position directly impacts business ROI by enhancing customer loyalty and reducing churn through exceptional service delivery. Your expertise in engagement strategies and support systems will be vital in fostering a thriving learning community and supporting organizational growth within the data economy.
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Who Should Apply
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How to Stand Out When Applying
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Posted Date
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October 23, 2026
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View original job posting