About this role
The Customer Service Representative is responsible for acting as a liaison between customers and the Company. Provide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency.Why choose Asurion?
Next Level Pay: Earn ₱35,900 monthly salary PLUS unlimited sales incentives (incentives are based on performance).
Free Daily meals: Complimentary meals every day.
Work-Life Balance: Up to 30 days paid time off (convertible to cash)
Future planning: Life insurance + retirement plan
And more: Transportation, rice, and other allowances
And if you need more motivation, we have multiple New Hire Promos that you may qualify for! Learn more here.
What You’ll Do
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Be the Voice of Support: Handle inbound and outbound communications, assisting customers with setting up applications, networks, and various technologies. Make a real impact in customers’ daily lives.
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Offer Solutions and Drive Sales: Identify and recommend products or services to match customers' needs, suggesting upgrades or additional services to enhance their experience.
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Passion for Growth: We invest in your development with ongoing training and opportunities for advancement. Seek opportunities to learn new skills and turn feedback into action.
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Tech Expert & Trendsetter: Provide expert guidance while troubleshooting devices like laptops, smartphones, and more.
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Engage and Educate: Identify customer needs and educate them about their devices and software by staying updated on the latest tech trends.
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Deliver Exceptional Service: Ensure every interaction meets our quality standards, aiming for the highest customer satisfaction to drive our Net Promoter Score (NPS).
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Act as One Team: Work cross-functionally amongst colleagues and clients, sharing knowledge and supporting collective success.
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Embrace Divine Discontent: Lean into the challenges a dynamic work environment presents with a "can-do" spirit, even when faced with complex issues.
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What We’re Looking For:
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Education: High school diploma or equivalent.
Experience
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Must be 18 years or older.
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Must have at least 6 months in a call center sales program.
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Must have at least 1 year in a call center customer service role.
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Must have at least 1 year in technical support
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Must have experience with voice support programs/account
Skills and Attributes:
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Passion for customer service and technology.
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Ability to quickly learn new tech and tools.
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Empathy, patience, and problem-solving skills.
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Strong understanding of major operating systems and consumer technologies.
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Proven ability to handle customer queries efficiently and adapt to changes.
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Ready to take your career to the next level and be the tech savior our customers need? Apply now and let’s connect!