About this role
Job Description
Lektronix is a Rockwell Automation Business, a complete solutions provider for industrial automation needs. Providing the very best in technical excellence and customer service from anywhere in the world. We invest and continuously develop within the market.
We are looking for for Customer Support Agent.
As Customer Support Agent you will focus on managing relationships with existing customers while it supports the external sales team in expanding the customer base. You will act as the main point of contact for customers. You will deliver excellent service through phone and email communication, handling enquiries, providing updates on ongoing orders and repairs. Additionally, you will prepare quotations, process invoices, and arrange collections. You will achieve sales targets, maximising the potential of assigned accounts, and ensuring customers rely on Lektronix for their spare parts and repair requirements. Working with an external salesperson, you will support customers across a wide range of manufacturing industries, from small businesses to large multinational organizations.
You will report to Customer Service Team Lead.
You will be based you in West Midlands.
Responsibilities - you will do:
- Achieve sales targets and manage a geographical area to maximise its sales potential.
- Maintain custo