About this role

CRAE GROUP LTD

Job Description & Responsibilities:

Communication with customers through live chat and e-mails.
Maintain prompt and empathetic attitude towards customers.
Acknowledge and resolve customers’ issues and queries.
Keeping up to date with products terms, offers and functions.
Report and escalate advanced customer queries to the relevant departments.
Perform first-step investigations on queries and issues.

Experience and qualifications:

Proficiency in both written and verbal English, with excellent language skills.
Strong communication abilities, enabling effective interaction and collaboration.
Solid computer literacy and adept typing skills.
Ability to perform effectively within a multitasking work environment.
2+ years experience in online customer support is mandatory.

What We Offer:

A competitive and attractive remuneration package that values your skills and contributions.
The chance to join a dynamic, forward-thinking European company and play a key role in its success.
Performance-based monthly bonuses.
Flexible remote work.

We look forward to hearing from you!

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.

Location

Limassol, Cyprus

Remote status Fully Remote

About CRAE GROUP CRAE GROUP builds and manages technology and operational services for online businesses.

We provide scalable systems and specialized teams that help companies run smoothly, grow, and serve their customers with consistency. Our work sits behind the scenes, supporting brands across different industries through long-term partnerships and reliable execution.

Founded in 2018

Co-workers 100+

Apply now!

Limassol, Cyprus

Fully Remote

Customer Support Agent (Remote)

Loading application form

Close modal

Already working at CRAE GROUP?

Let’s recruit together and find your next colleague.

@craegroup-demo.com

Applicant tracking system

by Teamtailor