About this role
About the Role Provide customer service via telephone, Whatsapp or social networks. Serve customers in a fast and effective way seeking to resolve their concerns from the first interaction. In complex cases, channel the necessary information to the Resolution area. Seek the quality of their actions, always paying attention to the needs of consumers while keeping in mind the interests of the company. What You'll Do
- Provide customer service via telephone, WhatsApp or social networks.
- Serve customers quickly and effectively, aiming to resolve concerns from the first interaction.
- In complex cases, channel the necessary information to the Resolution area.
- Seek high-quality actions while considering the needs of consumers and the company’s interests. What We're Looking For
- No explicit qualifications listed in the posting; role focuses on multi-channel customer service. Compensation & Benefits
- Salary: 10,021.44 MXN per month (approx. 1,056 in tarjeta de vales).
- Prestaciones de Ley
- Vacaciones superiores a la ley
- Seguro de Gastos Médicos Mayores
- Seguro de Vida
- Descuentos en productos Kavak
- Convenios con otras marcas
- Y más beneficios pensados para ti