About this role
David Kennedy Recruitment is working with a leading airline that is seeking to onboard Galician-speaking Customer Support Advisors to assist passengers across its regional markets in Spain.
In this role, you support customers with travel-related enquiries, provide clear information about airline services and policies, and help resolve issues throughout their travel journey. The ideal candidates have strong communication skills, a customer-focused mindset and the ability to remain calm and professional when assisting passengers with challenging situations
Position: Customer Service Advisor
Location: Barcelona, Spain
Model: 100% On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
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Assist passengers with flight reservations, booking amendments and cancellations
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Provide information about baggage allowances, delayed luggage and missing baggage
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Support customers with online check-in, boarding enquiries and travel documentation
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Assist passengers affected by flight disruptions and respond to refund requests
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Handle customer complaints and resolve travel-related issues in a professional manner
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Explain airline policies, procedures and available options clearly
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Deliver a positive customer experience through effective communication and problem-solving
REQUIREMENTS
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Fluency in Galician + English B2
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Strong communication and customer-service skills
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Ability to understand customer concerns and provide clear, helpful solutions
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Calm and professional approach when dealing with stressed or dissatisfied passengers
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Strong problem-solving skills and attention to detail
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Customer-oriented mindset and ability to work in a fast-paced environment
BENEFITS
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Permanent employment contract in Spain, including applicable statutory benefits and entitlements
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Five weeks of paid initial training to help you start confidently with all the tools and knowledge you need
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39-hour working week, Monday to Sunday, between 08:00 and 20:00, with rotating shifts
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Gross annual salary plus a gross annual bonus
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Modern offices in Barcelona with a terrace, comfortable facilities and team events
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Genuine opportunities for professional development and career growth within an international company