Customer Support Agent (Dutch-speaking)
About this role
Job title: Customer Support Agent (Dutch-speaking)
About the Role As a member of our Customer Support team, you’ll be the voice of Teamtailor, helping users and ensuring they have a great experience every time they reach out. We’re proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score, and you’ll play a key role in delivering exceptional support. This role is based in our Stockholm Office with remote work opportunities after 6 months.
What You'll Do
- Provide friendly, fast support via live chat, email, and occasionally by phone
- Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases
- Gather and share customer feedback with our product team
- Identify, verify, and report bugs - and keep customers in the loop
- Create helpful self-service content (FAQs, guides, etc.)
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