Customer Support Agent (Dutch-speaking)

Job title: Customer Support Agent (Dutch-speaking)

About the Role

As a member of our Customer Support team, you’ll be the voice of Teamtailor, helping users and ensuring they have a great experience every time they reach out. We’re proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score, and you’ll play a key role in delivering exceptional support. This role is based in our Stockholm Office with remote work opportunities after 6 months.

What You'll Do

• Provide friendly, fast support via live chat, email, and occasionally by phone

• Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases

• Gather and share customer feedback with our product team

• Identify, verify, and report bugs - and keep customers in the loop

• Create helpful self-service content (FAQs, guides, etc.)

• Build strong relationships by being proactive and genuinely helpful

• What We're Looking For

• You're fluent in Dutch and English, written and spoken

• You bring solid experience in customer support (bonus if it’s in SaaS)

• You think analytically and enjoy learning new things

• You’re a natural problem-solver who feels at home with tech

• You take pride in delivering excellent service and making things easier for others

• Nice to Have

• Optional/preferred qualifications (only if mentioned)

• Compensation & Benefits

• Salary: kr28,000 per month

• 25 days of paid vacation

• A healthy work-life balance

• Opportunities to grow your skills and learn new ones

• A supportive, friendly team + fun social events

• Your own starter kit - MacBook, iPhone & Teamtailor swag!