About this role
About the Role
Lancet Laboratories is seeking a Customer Support Agent: Client Services to handle inbound and outbound calls, provide accurate information, resolve enquiries, and deliver a professional customer experience in the healthcare sector. The role supports patient care by facilitating reliable information and timely assistance in a fast-paced environment.
What You'll Do
- Answer phones professionally and respond to customer enquiries to ensure accurate information is provided
- Research required information using available resources to support decision making
- Handle and resolve customer complaints to ensure satisfaction
- Provide customers with product and service information
- Identify and escalate priority issues to supervisors to increase customer satisfaction and retention
- Log all incoming calls and maintain a history of customer interactions
- Follow up on calls or queries to ensure resolution and high levels of service
- Complete administrative functions and data entry for proper record keeping
- Comply with statistical requirements and quality standards
- Maintain confidentiality of patient data and other information
- Meet the organisation's Customer Service Objectives
What We're Looking For
- Grade 12 or relevant NQF level 4 qualification
- 0-1 years relevant working experience
- Computer literate
- Ability to work in a pressured environment
- Accuracy and attention to detail
- Strong communication and customer orientation
- Results-driven with good telephone etiquette
- Numeracy skills