About this role
David Kennedy Recruitment is working with a leading international fashion retailer that is seeking to onboard Customer Support Advisors to assist its customers with shopping-related enquiries
In this role, you support customers with product information, returns, refunds and general shopping enquiries, ensuring a positive customer experience. You provide clear and helpful information, resolve issues efficiently and escalate more complex cases when necessary
Position: Customer Service Advisor
Location: Barcelona, Spain
Model: 100% On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
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Respond to customer enquiries about product availability, sizing and general shopping matters
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Assist customers with returns, exchanges, refunds and complaints
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Provide accurate information about store locations, promotions, retail policies and procedures
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Handle customer enquiries through the communication channels assigned to the campaign, which may include phone, email or digital channels
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Investigate customer issues and provide appropriate solutions
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Escalate unresolved or complex enquiries to the relevant teams
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Maintain high standards of customer service and contribute to a positive shopping experience
REQUIREMENTS
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Fluent Basque + English B2
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Strong communication and customer-service skills
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Customer-oriented mindset with a professional and helpful approach
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Ability to understand customer concerns and resolve issues effectively
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Strong problem-solving skills and attention to detail
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Ability to remain calm and professional when handling complaints
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Comfortable working in a fast-paced customer-support environment
BENEFITS
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Permanent employment contract in Spain, including applicable statutory benefits and entitlements
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Five weeks of paid initial training to help you start confidently with all the tools and knowledge you need
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39-hour working week, Monday to Sunday, between 09:00 and 23:00, with rotating shifts
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Gross annual salary plus a gross annual bonus
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Modern offices in Barcelona with a terrace, comfortable facilities and team events
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Genuine opportunities for professional development and career growth within an international company