About this role
Grand Cru Liquid Assets
Position Summary:
We are seeking a motivated and detail-oriented Customer Success & Wine Content Associate to support both customer service and marketing operations.
This role combines day-to-day customer support, order and shipping coordination, and wine-focused content writing. The ideal candidate has a passion for fine wine, strong communication skills, and the ability to manage multiple administrative and customer-facing tasks efficiently and professionally.
For someone looking to build a career in the fine wine industry, this role offers a strong foundation and opportunity for growth.
Key Responsibilities
- Manage and support day-to-day customer service operations, including order processing, address validation, and shipping coordination.
- Provide professional and responsive customer service via phone and email communications.
- Write and edit wine-focused content for email campaigns, product pages, website content, and other marketing initiatives.
- Develop and apply wine knowledge to confidently assist customers and support sales activities.
- Contribute to a productive team environment by fostering cooperation and organization across departments.
- Support updating wine ratings and product data in Fishbowl (Inventory Management System).
Qualifications
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Minimum 2 years of experience in customer service, retail management, or office administration.
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2+ years of professional content writing, copywriting, or related writing experience.
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Strong organizational and multitasking skills with attention to detail.
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Excellent written and verbal communication abilities.
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Proficiency in Microsoft Office, CRM systems, databases, and inventory software (Fishbowl and HubSpot experience is a plus).
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Experience in ecommerce or fulfillment operations preferred.
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Passionate about wine, with WSET or similar certification considered an advantage.
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Compensation and Benefits
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$26-31/hour + Discretionary Quarterly Bonus of up to 20%.
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8 Paid Holidays, plus 2 Floating Holidays (Effective Immediately).
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10 days Personal Time Off (PTO), accrued semi-monthly, no waiting period.
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Health Insurance, Vision & Dental Insurance, (effective after 30-day waiting period).
Conclusion:
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We are looking for someone who brings professionalism, kindness, curiosity, and a growth mindset to the role. The ideal candidate is a collaborative team player who is eager to develop their knowledge of fine wine and contribute across both customer success and marketing.
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Passing Drug Screening and Background Check is Required
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Grand Cru Liquid Assets
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