About this role
Job title: Customer Success Team Lead
What you will do:
- Supervise and mentor a team of 10–11 customer support advisors, fostering a collaborative and high-performance environment.
- Collaborate with HR to recruit and hire Advisors, ensuring alignment with business needs and time zone requirements.
- Set and track performance targets, aiming for a minimum of 95% QA compliance.
What is required:
- Experience working in Operations departments, ideally from a bank, fintech, Customer Success or any finance-related institution.
- Proven experience in a customer service leadership role, with a strong track record of achieving performance targets.
- Strong analytical abilities, with experience in data analysis and reporting.
Actions to take: If this fits your skillset, review the requirements carefully Tag/send to someone qualified.
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CustomerSuccessSupport remotecareerafrica remotejobs