Customer Success Specialist
About this role
About the Role Thomson Reuters is seeking a Customer Success Specialist to drive engagement, adoption, and satisfaction for a portfolio of customers in Korea. You will be the primary point of contact, guiding onboarding, value realization, and achievement of strategic objectives while collaborating with Sales, Marketing, and Product teams to maximize usage of industry-leading legal solutions such as Westlaw, Practical Law, and LawnB.
What You'll Do
- Build Strategic Customer Relationships: Cultivate and maintain trusted partnerships with key stakeholders, serving as the primary point of contact for customer engagement and success.
- Develop and Execute Customer Success Plans: Design and implement tailored Customer Success Plans aligned to customer goals and business priorities, conducting regular check-ins and Quarterly Business Reviews (QBRs).
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